Privacy Policy

1. Who We Are

We are a Canadian-based AI automation and SaaS agency providing digital services and intelligent software systems to clients around the world. We are committed to protecting the privacy and confidentiality of all users of our services.

2. What Information We Collect

a) Information You Provide

• Contact information: name, email, phone number, business name
• Billing details: address, payment method (handled by third-party processors)
• Communication: messages, support requests, submitted forms
• Content: business data you upload to our CRM or automation tools

b) Automatically Collected

• Device data: IP address, browser type, operating system
• Usage data: pages visited, time spent, actions within our tools
• Cookies: for website functionality, analytics, and personalization

3. How We Use Your Data

We use your information to:

• Provide and manage our services
• Improve user experience and platform performance
• Send service updates, newsletters, or marketing (with your consent)
• Enforce our Terms & Conditions
• Comply with legal obligations

4. How We Share Your Data

We do not sell your personal data. We may share your data with:

• Third-party processors: CRM platforms, payment providers, analytics tools
• Affiliated service providers: contracted for support, development, or delivery
• Legal authorities: only if required by law or for protection against fraud or abuse

5. International Data Transfers

As we operate internationally, your data may be stored or processed outside your country of residence. We ensure that appropriate safeguards (e.g. Standard Contractual Clauses, secure cloud hosting) are in place to protect your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to processing or restrict data use
• Withdraw consent at any time (where consent is the legal basis)
• File a complaint with a privacy authority (e.g., Office of the Privacy Commissioner of Canada or your local DPA)

To exercise any of these rights, please contact us at: hello@brydgegroup.com

7. Data Retention

We retain your information:

• As long as your account is active
• As needed to comply with legal, financial, and operational obligations

You may request deletion of your data at any time, subject to limitations.

8. Security

We implement appropriate technical and organizational security measures including:

• Encrypted data storage
• Secure access controls
• Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute protection.

9. Cookies & Tracking

We use cookies and similar tracking technologies for:

• Site performance
• Visitor analytics
• Personalization

You can modify your browser settings to block cookies or opt out via our cookie banner (where applicable).

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Continued use of our services implies acceptance of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

• Email: hello@brydgegroup.com
• Mailing Address: 128 West Cordova Street, Suite 1707, Vancouver BC V6B 0E6
• Phone: 778-655-3154